Recognize
Relate an incoming payment to the right customer so nothing arrives without context.
Operations / Customers
Know the relationship behind the transaction.
Payments are easier to work with when they belong to the right customer story. Keep payment and billing context connected to the people your business serves.
Customer account
SAMPLE PROFILE
Order payment
Linked to a customer purchase
Billing relationship
Context for ongoing service
Support context
A clearer view for your team
A connected record
Everything a customer relationship needs.
A customer is more than a payment. Zapi keeps the purchase, the billing, and the support context connected to the same profile.
Respond
Give your team the context they need when a customer reaches out for help.
Respect
Collect only the information your workflow actually needs and handle it with care.
Connected context
Payment, billing, and support workflows share the same customer record.
Relationship history
See the full story of a customer across every payment and interaction.
Single profile
One profile carries every relationship your business builds with a customer.
Put context where it helps
A connected record, across every workflow.
Customer information can connect purchase, billing, and support workflows. Plan the data your integration actually needs and handle it with care.
01 / CUSTOMER CONTEXT
Recognize
Relate an incoming payment to the right customer the moment it arrives.
02 / CUSTOMER CONTEXT
Respond
Give the team context when a customer needs help, without searching across tools.
03 / CUSTOMER CONTEXT
Respect
Collect only the information required for your workflow and protect it.
Built for relationships
One profile, many kinds of customer.
The same connected record adapts to how your business serves the people behind every payment.
One-off buyers
Relate a single purchase to the customer who made it.
Subscribers
Keep billing context and plan history on one profile.
Support cases
Give your team the context behind every help request.
Onboarding
Start a relationship with the data your workflow needs.
Good to know
Customers, explained.
What teams ask before they build customer records on Zapi.
When a payment arrives, Zapi relates it to the right customer profile so it never lands without context. Your team sees the purchase, the billing relationship, and the support history in one place.
Collect only the information your workflow actually needs. Zapi is built around the principle of respect — gather what helps you serve the customer and handle it with care, nothing more.
Yes. One-off payments, recurring billing, and support context all live on the same customer profile, so your team sees the full relationship regardless of how the customer pays.
Yes. When a customer reaches out, your team has the payment and billing context behind the relationship, so they can respond without searching across separate tools.
Related products
Explore more of Zapi.
Checkout
Collect the first payment that starts a customer relationship.
Billing
Turn a one-off customer into a recurring billing relationship.
Payments
The payment API that ties to each customer profile.
Invoicing
Send a customer an invoice tied to their record.
Reporting
See customer activity across your operations.
Payment Links
Send a customer a charge alongside their profile.
Start building with Zapi
Build what moves your business forward.
One integration for payments, payouts, and virtual accounts. Start in test mode and grow from there.